Joining an Enterprise when you already have a paid membership
If you've been invited to join a PDFescape Enterprise and you already have an active Premium or Ultimate membership of your own, please read this before clicking Accept.
Why this matters
Accepting an Enterprise invitation cancels your existing individual membership and replaces it with access under the Enterprise. Any time remaining on your current paid subscription is not refunded automatically — so if you accept the invite shortly after renewing your own plan, you could lose the value of that payment.
What to do instead
Before accepting, contact our support team and let us know:
- Your account email
- The name of the Enterprise you've been invited to join
We'll review your current subscription and help make sure you don't lose what you've already paid for before you move over to the Enterprise.
If you've already accepted the invite
Contact support as soon as possible with the same details above, and we'll look into what can be done.